Lynn Espinoza is a broadcast news veteran with more than a decade of media, presentation and executive coaching experience. She has developed personal coaching sessions for Fortune 100 C-level executives, corporate communicators of all kinds, doctors, lawyers and leaders in non-profit.
Blog posts on this site tagged with 'Customer Service'
Communicating the Happy Valley Way
When you send a child to college for the first time, you spend a lot of time on the phone. You talk with advisors; with the bursar’s office; with the admissions folks; with the local banker. When you’re there on campus, you meet with many of these people in person. My daughter is in her [...]
An Unexpected Level of Customer Service
Why is it that, whenever I go to Costco by myself, I buy only heavy things? When my big, strong husband is with me, we buy things like socks and trail mix. But alone, by the end of my route, my cart is full with 72-pound bottles of laundry detergent, 50 pounds of cat litter, three [...]